Everything you need to know about ordering from Islands Gold. If your question isn’t answered here, you can reach us directly at info@islandsgold.com or 07384 642649.
Shipping & Returns
Delivery within the UK
We offer nationwide delivery across the UK. Orders over £50 ship free. Orders under £50 are charged at £3.95 for standard delivery.
Most orders are dispatched within two working days. Standard UK delivery takes two to three working days from dispatch. You’ll receive a tracking email once your order is on its way.
Delivery outside the UK
We’re currently focused on serving UK customers. International shipping will be offered later in 2026. If you’re outside the UK and would like to be notified when international delivery becomes available, email us at info@islandsgold.com.
Returns
We want you to love your Islands Gold tea. If something isn’t right with your order, please contact us within fourteen days of receiving it.
Unopened and unused items in their original packaging can be returned for a full refund, minus the cost of return postage. Please email info@islandsgold.com before returning anything so we can guide you through the process.
We’re unable to accept returns on opened or used items, for food safety reasons.
Damaged or missing items
If your order arrives damaged or something is missing, let us know within seven days of delivery and we’ll make it right. A photograph of any damage is helpful. Email info@islandsgold.com with your order number.
Refunds
Approved refunds are processed within five working days of us receiving the returned item. Refunds are returned to the original payment method. Please allow up to ten working days for the refund to appear in your account, depending on your bank.
Privacy Policy
Islands Gold respects your privacy and handles your personal information with care. This policy explains what we collect, how we use it, and your rights.
What we collect
When you place an order or sign up for our newsletter, we collect information necessary to serve you. This includes your name, delivery address, email address, and phone number. For payments, we use secure third-party payment processors — we do not store your card details.
When you visit our website, we collect basic analytics information, such as which pages you visit and how you arrived at our site. This helps us understand what’s useful and improve our service.
How we use your information
We use your information to process your orders, deliver your products, respond to your enquiries, and — if you’ve opted in — to send you occasional updates about new products, events, and releases.
We do not sell, rent, or trade your personal information to third parties.
Email marketing
If you’ve signed up for our newsletter, we’ll send you occasional updates. You can unsubscribe at any time using the link at the bottom of any email.
Cookies
Our website uses cookies to remember your preferences and improve your browsing experience. You can control cookies through your browser settings.
Your rights
You have the right to access the personal information we hold about you, request corrections, or ask us to delete your information. To exercise these rights, email info@islandsgold.com.
Contact
For any privacy-related questions, please email info@islandsgold.com.
Terms & Conditions
These terms apply to all orders placed through islandsgold.com.
About us
Islands Gold is a premium Caribbean herbal tea brand based in Bristol, United Kingdom. Islands Gold is a registered trademark (UK00004203609).
Products
All products are described as accurately as possible. Tea is a natural product and minor variations in colour, taste, and aroma can occur. Images are for illustration and the final product may vary slightly.
All teas are intended for infusion only. Please store in a cool, dry place and consume by the best-before date printed on the packaging.
Pricing
All prices are in British pounds and include VAT where applicable. Shipping charges are added at checkout.
We reserve the right to change prices at any time. The price you pay is the price shown at the moment you place your order.
Placing an order
When you place an order, you’ll receive a confirmation email. This confirms we’ve received your order — not that we’ve accepted it. Acceptance happens when we dispatch your order.
We reserve the right to decline or cancel orders at our discretion, including in cases of pricing errors, stock issues, or suspected fraud. If we cancel an order, we’ll refund you in full.
Payment
Payments are processed securely through our payment provider. We accept major debit and credit cards.
Health and allergies
Full ingredient lists and allergen information are available on every blend page and on the packaging.
If you have any allergies, medical conditions, or concerns about whether our products are suitable for you, please check the ingredient list carefully and consult a medical professional if in doubt. Islands Gold is not responsible for any reactions caused by failure to check ingredients before consumption.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Intellectual property
All content on islandsgold.com — including text, imagery, poetry, branding, and design — is the property of Islands Gold and The Mogul Group. It may not be copied, reproduced, or used without written permission.
Liability
We take care to describe our products accurately and to deliver them in good condition. Our liability is limited to the value of the order. We are not liable for indirect or consequential losses.
Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the English courts.
Changes
We may update these terms from time to time. The current version will always be available on this page.
Contact
For any questions about these terms, email info@islandsgold.com.